Consumer Protection

Protecting Those Who Serve

This report, the tenth in our series on the CFPB's Public Consumer Complaint Database, is called "Protecting Those Who Serve." It is an analysis of more than 44,000 consumer complaints from active-duty servicemembers, veterans and their families. The report also explains the work the CFPB and its Office of Servicemember Affairs does to protect military families in the financial marketplace. Debt problems also are a leading cause of revoking secuirty clearances, which affects military preparedness.

Court rules that people should be protected from untested pesticides

By | Kara Cook-Schultz
Director, Campaign to Ban RoundUp

A groundbreaking court victory came out yesterday: The 9th Circuit Court of Appeals upheld an important pesticide law and that pesticides can’t be sold until they’re tested for safety. 

#KickTheCan: BPA still found in many grocery stores’ canned foods

By | Dev Gowda
Director, Campaign for Toxic-Free Products

We’re all told to watch out for BPA in drinking bottles and baby products. But how about BPA in the cans that contain our food? A recent study by Center for Environmental Health (CEH) reveals that the toxic chemical BPA is readily found in canned foods. BPAs are often used in the liners of canned food to keep the aluminum from interacting with the food.

Can the CFPB help me with my student loan problem?

By | Gideon Weissman
Policy Analyst, Frontier Group

More than 44 million Americans have student loan debt, in total owing more than . Finding the right student loan and deciding on the right payment plan can be complicated. Many borrowers also have trouble paying – more than 10 percent of student loans are at least 90 days delinquent. Fortunately, the Consumer Financial Protection Bureau (CFPB) – America’s first federal agency dedicated to protecting Americans in the financial marketplace – has resources to help.

L'Oréal: Pledge to Be Toxic-Free

Today, U.S. PIRG, Campaign for Safe Cosmetics (a project of Breast Cancer Prevention Partners (BCPP)), and Safer Chemicals Healthy Families delivered more than 150,000 petition signatures calling on the multinational cosmetic giant L’Oréal USA to eliminate cancer causing chemicals and to disclose its secret “fragrance” chemicals. 

What is the CFPB’s role in protecting consumers?

By | Gideon Weissman
Policy Analyst, Frontier Group

The Consumer Financial Protection Bureau was created in the wake of the 2008 financial crisis with one mission: to protect consumers in the financial marketplace. But how exactly is it protecting consumers from mistreatment? We explain.

What did the CFPB do about Wells Fargo opening unauthorized accounts?

By | Gideon Weissman
Policy Analyst, Frontier Group

The Consumer Financial Protection Bureau (CFPB) is the first federal agency devoted to protecting consumers in the financial marketplace. In 2016, the CFPB held Wells Fargo accountable for unfair treatment of its customers.

In the 1990s, my grandmother lost $60,000 to a financial scammer who took advantage of her age and vulnerability. A lucky, and perhaps illegal, phone call from her bank flagged the problem to the family. Today, thanks to the Consumer Financial Protection Bureau, I think it’s likely the problem would be noticed and stopped sooner.

A Step Forward For Digital Privacy

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Cross-post of a blog from Illinois PIRG director Abe Scarr on yesterday's State Senate victory on Internet privacy. The measure heads to the state House.  Just a few short weeks ago, the U.S. FCC supported successful Congressional efforts to repeal its own broadband rules. Illinois is among numerous states now taking the lead to restore privacy rights, after the FTC, the FCC and the Congress have supported efforts by Big Tech, cable and telephone lobbyists  to take them away. Of course, those lobbyists are now besieging state capitols, but this time, consumer protection prevailed.

U.S. PIRG, along with Consumers for Auto Reliability and Safety (CARS) and the Center for Auto Safety, is challenging in court recent actions by the Federal Trade Commission that put the health and safety of millions of Americans at risk. This week, we amended our previous court filings because the FTC has now filed unacceptable decrees with six, not three, used car dealers.

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