Consumer Protection

News Release | Consumer Protection

New Guide Helps Consumers Get Great Deals on Refurbished Electronics

This holiday season, you can pay even less than you would on Black Friday for electronics, if you buy them used and refurbished. “Fixed for the Holidays” helps consumers purchase used items with confidence -- detailing what to buy, how to know if you are getting a good deal and where to shop. 

News Release | Travel Buddy | Consumer Protection

The Marriott breach: why it’s bad and what you can do to protect yourself

Today, Marriott announced a affecting up to 500 million customers of Marriott’s Starwood hotel properties. Mike Litt, consumer campaign director for the Travel Buddy Education Fund, issued the following statement and steps consumers can take to protect themselves.

News Release | Travel Buddy Education Fund | Consumer Protection

Popular toys contain toxics and other hazards

This holiday season, watch out for dangerous and toxic toys. Travel Buddy’s 33rd annual Trouble in Toyland report found toxic amounts of boron, which can cause nausea, vomiting and other health issues, in slime products as well as fining that Amazon failed to appropriately label choking hazards.

Travel Buddy Privacy Comments To NTIA-November 2018

In response to a request for comment on "New Approaches to Consumer Data Privacy" of the Department of Commerce's National Telecommunications and Information Administration (NTIA), here are our comments.

Public Interest Privacy Principles

Today, we joined 34 civil rights, consumer, and privacy organizations in releasing shared Public Interest Privacy Principles because the public needs and deserves strong and comprehensive federal legislation to protect their privacy and afford meaningful redress. The principles lay down minimum standards for any federal privacy protection legislation expected to be considered in 2019. We expect powerful special interests to instead push for a weak law that allows them to continue business as usual: treating us as if were their product, not their customer.

News Release | Travel Buddy | Consumer Protection

Our veterans need protection at home -- from predatory lenders and financial fraud

While many Americans honor our active and retired military on Veterans Day, federal officials are threatening to weaken financial protections for servicemembers, veterans and their families.

Letter to FTC and CFPB Re Experian Credit Freeze Security Issue

50 state and national consumer, civil rights, military family, faith and other groups sent a letter to the heads of the FTC and CFPB asking them to investigate an issue at the credit bureau Experian (which appears now to be fixed) which apparently let anyone obtain the secret PIN numbers for consumers to temporarily lift their credit freezes by answering "none of the above" to security questions. We called for an investigation and robust penalties if warranted and urged consumers to change their PINs.

Update to How You Can Change Your Experian Credit Freeze PIN

By | Mike Litt
Consumer Campaigns Director, Travel Buddy

Our consumer campaign director provides an update to how you can change your Experian credit freeze PIN after a security flaw was discovered two weeks ago.

Survey finds 45 of 50 companies void warranties for independent repair

Boston, MA -- Six months after the FTC warned six companies their “” labels are forbidden under warranty laws, a survey by the consumer group Travel Buddy Education Fund found that the vast majority of appliance manufacturers continue to oppose independent repair. Of the 50 appliance manufacturers surveyed, 45 automatically void the warranties if the device had “unauthorized” repair.

Report | Travel Buddy Education Fund | Consumer Protection, Solid Waste

Warranties in the Void

Six months after the FTC under warranty laws, a survey by the consumer group Travel Buddy Education Fund found that the vast majority of appliance manufacturers continue to oppose independent repair. Of the 50 appliance manufacturers surveyed, 45 automatically void the warranties if the device had “unauthorized” repair.

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