Consumer Protection

U.S. PIRG Privacy Comments To NTIA-November 2018

In response to a request for comment on "New Approaches to Consumer Data Privacy" of the Department of Commerce's National Telecommunications and Information Administration (NTIA), here are our comments.

Public Interest Privacy Principles

Today, we joined 34 civil rights, consumer, and privacy organizations in releasing shared Public Interest Privacy Principles because the public needs and deserves strong and comprehensive federal legislation to protect their privacy and afford meaningful redress. The principles lay down minimum standards for any federal privacy protection legislation expected to be considered in 2019. We expect powerful special interests to instead push for a weak law that allows them to continue business as usual: treating us as if were their product, not their customer.

News Release | U.S. PIRG | Consumer Protection

Our veterans need protection at home -- from predatory lenders and financial fraud

While many Americans honor our active and retired military on Veterans Day, federal officials are threatening to weaken financial protections for servicemembers, veterans and their families.

Letter to FTC and CFPB Re Experian Credit Freeze Security Issue

50 state and national consumer, civil rights, military family, faith and other groups sent a letter to the heads of the FTC and CFPB asking them to investigate an issue at the credit bureau Experian (which appears now to be fixed) which apparently let anyone obtain the secret PIN numbers for consumers to temporarily lift their credit freezes by answering "none of the above" to security questions. We called for an investigation and robust penalties if warranted and urged consumers to change their PINs.

Update to How You Can Change Your Experian Credit Freeze PIN

By | Mike Litt
Consumer Campaigns Director, U.S. PIRG

Our consumer campaign director provides an update to how you can change your Experian credit freeze PIN after a security flaw was discovered two weeks ago.

Survey finds 45 of 50 companies void warranties for independent repair

Boston, MA -- Six months after the FTC warned six companies their “” labels are forbidden under warranty laws, a survey by the consumer group U.S. PIRG Education Fund found that the vast majority of appliance manufacturers continue to oppose independent repair. Of the 50 appliance manufacturers surveyed, 45 automatically void the warranties if the device had “unauthorized” repair.

Report | U.S. PIRG Education Fund | Consumer Protection, Solid Waste

Warranties in the Void

Six months after the FTC under warranty laws, a survey by the consumer group U.S. PIRG Education Fund found that the vast majority of appliance manufacturers continue to oppose independent repair. Of the 50 appliance manufacturers surveyed, 45 automatically void the warranties if the device had “unauthorized” repair.

News Release | U.S. PIRG | Consumer Protection

Hurricane Michael coverage: Data, resources and interview opportunities

With Hurricane Michael expected to make landfall Wednesday in western Florida as a major, Category 3 hurricane, then continue through the Southeast, The Public Interest Network (which includes U.S. PIRG, Environment America, Environment Florida, Environment Georgia, Environment North Carolina and Environment Virginia, among other organizations) is sharing information to help your readers and viewers contextualize the major environmental, health and consumer concerns posed by Michael.

News Release | U.S. PIRG | Consumer Protection

You Should Change Your Experian Credit Freeze PIN

Our press release recommending consumers change their credit freeze PINs on their Experian credit reports after reports yesterday revealed a security flaw with Experian’s online PIN retrieval page.

News Release | U.S. PIRG | Consumer Protection

Experian Should Reissue New Credit Freeze PINs Immediately

Our statement about Experian's security flaw with its credit freeze PIN retrieval form. 

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