Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

U.S. PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, U.S. PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, U.S. PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | U.S. PIRG Education Fund | Consumer Protection

Lead In Fidget Spinners

While lead in toys has become less prevalent in recent years, U.S. PIRG Education Fund tested several models of one of today’s hottest toys, fidget spinners, for the toxic heavy metal. Laboratory results indicated that two fidget spinners purchased at Target and distributed by Bulls i Toy, L.L.C. contained extremely high levels of lead. U.S. PIRG Education Fund calls on Target and Bulls i Toy to immediately recall these two fidget spinners and investigate how such high levels of lead were found in these toys. Also, we call on the U.S.

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News Release | Consumer Protection

U.S. PIRG CONSUMER ADVOCATE MIKE LITT TESTIFIES AT CONGRESSIONAL HEARING ON EQUIFAX

Our Consumer Advocate, Mike Litt, was invited by Congresswoman Maxine Waters, Ranking Member of the House Financial Services Committee, to testify this week at a Congressional hearing on the Equifax data breach. This was a continuation of the committee's previously held hearing on October 5th entitled "Examining the Equifax Data Breach."

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News Post | Public Health, Food

Crop Diversity: Good For Public Health, Good For The Bottom Line | Steve Blackledge

For more than a decade, Iowa State University has been testing the merits of a 4-crop rotation, such as planting corn, soy, oats, and alfalfa over the course of four years. The results? The ISU researchers have reduced their use of pesticides and synthetic fertilizers by about 90% while maintaining profits. That’s a staggering number, and even if farmers don’t push the limits as aggressively as ISU agronomists, we’re still talking about major reductions in chemicals. Moreover, we would expect correlating reductions in cancers, respiratory problems, reproductive system disorders, and more.  

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News Release | U.S. PIRG Education Fund | Consumer Protection

Children’s Toys Victory: CPSC Bans Phthalates In Toys

Children’s toys will be safer after a vote today by the Consumer Product Safety Commission (CPSC) to ban five types of phthalate chemicals from children’s toys and other children’s products. Phthalates are commonly used as a softener for plastic children’s toys and child care articles, such as pacifiers and bottles.

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News Release | Consumer Protection

REPORT: MORTGAGE ABUSES LEADING SOURCE OF OLDER CONSUMER COMPLAINTS TO CFPB

Mortgages were the leading source of 72,000 complaints to the Consumer Financial Protection Bureau from consumers 62 years of age and over, followed by complaints about credit reports and debt collection, according to a new report. Further, legislation passed by the House and awaiting Senate action intended to cripple the Consumer Bureau would place older consumers at greater risk of harm from financial scammers.

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News Release | Consumer Protection

Equifax Breach Puts Millions at Risk of New ID Theft

Statement by Mike Litt at the U.S. PIRG Education Fund, on the recently announced Equifax data breach.

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Texas Chemical Explosions: More Safety Needed Now

Two small explosions last night at a Texas chemical facility highlight that comprehensive emergency regulations need to be enforced more strictly at chemical plants.

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Statement on P&G’s Consumer Product Fragrance Disclosure Announcement

U.S. PIRG applauds consumer product giant Procter & Gamble, the maker of brands like Olay, Old Spice, and Pampers, for its announcement today that it will increase fragrance ingredient transparency in all of its consumer brands.

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News Release | CALPIRG Education Fund | Consumer Protection

California Moves to Study, Not Ban, Toxic Chlorpyrifos

The Brown administration should recognize that the science of the harmful effects of chlorpyrifos is , and that it is time to eliminate its use in California.

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News Release | Consumer Protection

REPORT: DEBT COLLECTION ABUSES LEADING SOURCE OF SERVICE MEMBER AND VETERAN COMPLAINTS TO CFPB

Debt collection abuses were the leading source (32%) of 44,000 service member complaints to the Consumer Financial Protection Bureau, according to a new report. Further, legislation on the House floor this week intended to dismantle the CFPB would place service members, veterans and their families in “financial harm’s way,” thereby threatening unit preparedness.

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Report | U.S. PIRG | Consumer Protection

Trouble In Toyland 2004

The 2004 Trouble in Toyland report is the 19th annual Public Interest Research Group (PIRG) survey of toy safety. This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards. PIRG’s research focused on four categories of toys: toys that pose choking hazards, toys that pose strangulation hazards, toys that are dangerously loud, and toys that contain toxic chemicals. 

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Report | U.S. PIRG | Consumer Protection

Trouble In Toyland 2004

The 2004 Trouble in Toyland report is the 19th annual Public Interest Research Group (PIRG) survey of toy safety. This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards. PIRG’s research focused on four categories of toys: toys that pose choking hazards, toys that pose strangulation hazards, toys that are dangerously loud, and toys that contain toxic chemicals. 

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Report | U.S. PIRG | Consumer Protection

Mistakes Do Happen

Several studies since the early 1990s have documented sloppy credit bureau practices that lead to mistakes on credit reports—for which consumers pay the price. Consumers with serious errors in their credit reports can be denied credit, home loans, apartment rentals, auto insurance, or even medical coverage and the right to open a bank account or use a debit card. We asked adults in 30 states to order their credit reports and complete a survey on the reports’ accuracy.

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Report | Maryland PIRG | Consumer Protection

Graduating Into Debt

Complaints from students and parents in Maryland spurred several state legislators to introduce legislation to address credit card marketing to students. No legislation was enacted, and the hearings that were held to consider the legislation left unanswered questions about the extent of credit card marketing on Maryland public campuses and the policies, if any, of public colleges and universities regarding credit card solicitation. The results of this survey show that credit card marketing varies widely among Maryland colleges and universities.

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Report | U.S. PIRG | Consumer Protection

Trouble In Toyland 2003

The 2003 Trouble in Toyland report is the 18th annual Public Interest Research Group (PIRG) survey of toy safety. This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that pose potential safety hazards. PIRG’s research focused on four categories of toys: toys that pose choking hazards, toys that are dangerously loud, toys that pose strangulation hazards or could form sharp projectiles, and toys that contain toxic chemicals.

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News Post | Consumer Protection

Consumer protection suspended | Kathryn Lee

On Monday, President Trump promised to do  on the Wall Street reforms we helped pass in the aftermath of the Great Recession. On , he started to follow through on his promise, delaying a commonsense consumer protection to require retirement advisers to act in their clients’ best interests.

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News Post | Consumer Protection

This week, CFPB Sues TCF Bank for overdraft schemes and loan servicer Navient for "failing" students | Ed Mierzwinski

Despite an escalation of threats to exterminate the Consumer FInancial Protection Bureau, CFPB continues to protect consumers well. This week it sued TCF Bank over deceptive overdraft marketing schemes and it sued Navient, the student loan servicer and Sallie Mae spinoff, for "failing" students at every step of the repayment process. The TCF complaint notes that its CEO brazenly named his boat "Overdraft."

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News Post | Consumer Protection

CFPB Report Finds 1 In 4 Consumers Feel "Threatened" By Debt Collector Tactics | Ed Mierzwinski

We joined Consumer Financial Protection Bureau Director Richard Cordray and Washington, DC Attorney General Karl Racine for release of new CFPB data on debt collector abuses. Fully 1 in 4 consumers feel "threatened" by abusive, possibly illegal, debt collector tactics. The release also included an emphasis on problems with the "debt buyer" industry, comprised of firms that buy older, uncollected debt for as little as less than a penny on the dollar.

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News Post | Consumer Protection

Guest post: To President-elect Trump: What if Everything You’ve Been Told about the DOL Fiduciary Rule is Wrong?

With the DOL fiduciary rule already delivering real benefits to retirement savers, will the Trump administration give in to special interest pressure and snatch those benefits away?

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News Post | Consumer Protection

U.S. SUPREME COURT TO DECIDE WHETHER CREDIT CARD COMPANIES CAN CONTINUE TO OBSCURE THE TRUE COST OF CREDIT | Michael Landis

Credit cards are convenient. But using them is expensive. The problem is that most consumers don’t know just how expensive it is. That might change in some states after the U.S. Supreme Court weighs in on a case currently pending before it.

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